FAQ
General Real Estate Media
What areas do you serve?
We proudly serve Orange County, Inland Empire, Los Angeles County, and surrounding Southern California communities.
How quickly will I receive my media?
Professional photography is typically delivered within 24 hours. Video projects are generally delivered within 24–48 hours depending on scope.
Are you licensed and insured?
Yes. We are fully insured and FAA Part 107 certified for commercial drone operations.
How do I book a shoot?
Simply submit an order through our website or contact us directly. We'll confirm the details and schedule your appointment.
What should be done before the shoot?
The property should be cleaned, decluttered, and photo-ready. Turn on lights, open blinds, hide personal items, and ensure
landscaping is well maintained whenever possible.
How long does a typical photo shoot take?
Most residential photography sessions take between 30–90 minutes depending on the property's size and services ordered.
What happens if the weather is bad?
We monitor weather conditions and will recommend rescheduling drone services if safety or image quality could be affected.
Can you photograph vacant properties?
Absolutely. Vacant homes often benefit from professional photography, video, drone media, and virtual staging.
Do you offer virtual staging?
Yes. Virtual staging can help buyers visualize vacant spaces while keeping costs significantly lower than traditional staging.
Can I use the photos for marketing and social media?
Yes. Delivered media may be used to market the property across MLS platforms, social media, websites, and other real estate marketing channels.
Real Estate Photography FAQ
How many photos are included?
The number of delivered images depends on the property's size, layout, and package selected. Our goal is to fully showcase the home rather than limit image count.
Do you edit the photos?
Yes. Every image is professionally edited for color accuracy, brightness, perspective correction, and overall presentation.
Do you use HDR photography?
Yes. We use professional techniques to capture balanced interior and exterior images with natural-looking results.
Can twilight photos be added?
Yes. Twilight photography is available as an add-on and can dramatically enhance listings and exterior curb appeal.
Drone Photography & Video FAQ
Are drone services available everywhere?
Drone flights are subject to FAA regulations, weather conditions, and local airspace restrictions. Some locations may require special authorization.
Why should I add drone photography?
Drone imagery showcases lot size, neighborhood surroundings, nearby amenities, views, and property features that ground-level photography cannot capture.
Can you fly near airports?
In many cases, yes. However, approval requirements vary by location and may require additional planning.
Real Estate Video FAQ
Do listing videos help sell homes?
Video content helps generate more engagement online, increases social media visibility, and provides buyers with a better understanding of the property's layout and features.
Can agents appear on camera?
Absolutely. We offer agent-led walkthrough videos and social media content designed to help build your personal brand.
Do you create vertical videos for Instagram Reels and TikTok?
Yes. Vertical video formats are available and optimized for modern social media platforms.
Floor Plans FAQ
Why should I include a floor plan?
Floor plans help buyers understand the home's layout and flow before scheduling a showing.
Are floor plans guaranteed to be exact?
Floor plans are intended for marketing purposes and should not be relied upon for architectural, engineering, or appraisal use.
Zillow Showcase & Zillow 3D Home FAQ
What is Zillow Showcase?
Zillow Showcase is Zillow's premium listing presentation that helps listings stand out with enhanced visuals, interactive media, and increased exposure on Zillow.
What is a Zillow 3D Home Tour?
A Zillow 3D Home Tour allows buyers to virtually walk through a property from any device, providing an immersive viewing experience.
Do I need a Zillow Premier Agent account?
No. Zillow 3D Home Tours can be added to many listings without requiring a Zillow Premier Agent account.
How long does a Zillow 3D scan take?
Most Zillow 3D Home scans take between 20–60 minutes depending on the property's size and complexity.
Can Zillow 3D tours be viewed on mobile devices?
Yes. Zillow 3D Home Tours are compatible with smartphones, tablets, and desktop computers.
Does Zillow Showcase help generate more views?
According to Zillow, Showcase listings are designed to increase visibility and engagement by presenting listings in a more immersive format.
Can Zillow media be used on other websites?
Many Zillow media assets can be shared through Zillow-supported links and marketing channels. Specific usage may vary depending on Zillow's platform policies.
Commercial & Architectural Photography FAQ
Do you photograph apartments, commercial properties, and new construction?
Yes. We provide media services for apartment communities, commercial real estate, builders, architects, designers, and property managers.
Can you document construction progress?
Absolutely. We offer recurring construction progress photography and drone documentation services.
Do you provide content for marketing materials?
Yes. Our media can be used for websites, brochures, leasing campaigns, social media, investor presentations, and advertising.
Pricing & Policies FAQ
How much do your services cost?
Pricing varies based on property size, location, and selected services. Contact us for a customized quote or view our pricing page.
Do you charge travel fees?
Travel fees may apply for properties located outside our standard service area.
What payment methods do you accept?
We accept major forms of electronic payment. Details are provided during booking.
What is your cancellation policy?
Please provide as much notice as possible if you need to reschedule or cancel. Weather-related rescheduling is handled on a case-by-case basis.
Can I order additional services after the shoot?
Yes. Services such as drone media, floor plans, virtual staging, and additional edits can often be added after the initial appointment.
Still Have Questions?
Contact us anytime and we'll be happy to help determine the best media package for your listing, development, or commercial property.